Hoverboard Charging Socket Issues

The Hoverboard charging socket is the round metal socket on the side or underneath the board.

There are three pins inside the socket which line up with the plug on your Hoverboards charging unit.

IMPORTANT Most problems we have with Hoverboard charging sockets are due to the plug being forced in without lining up the pins properly. There is a groove in the side of the plastic charging Hoverboard plug which needs to be lined up with the bar inside the metal charging socket. Failure to this properly and forcing or twisting while trying to plug it in can often damage, bend or break the pins inside.

Another common issue is if the whole Hoverboard socket is twisted repeatedly it can come loose and move about where it is attached to the shell. This movement can sometimes break the wire at the back of the socket which will stop you being able to charge your Hoverboard.

If the pins are damaged or the board is not charging and the socket is loose, it is probable that the charging socket on your Hoverboard will need replacing.

• If you remove the bottom cover on the side of the Hoverboard  with the charger on, and carefully turn the cover over, you will see the inside of the charging socket.
• Firstly, check if the wires are still securely soldered on to the back of the socket. Then follow the wires down to the white clip which attaches the charger to the main Hoverboard circuit board.
• Please note where the wires are clipped onto the circuit board for future reference.
• To un-clip the wires from the board, squeeze the small tab on the white plastic clip and waggle / pull gently until it comes away from the Hoverboard.  Please don’t pull the wires, only the white clip.
• Once the clip is off the circuit board, you can unscrew the thin nut on the back of the socket where it attaches to the hole in the shell. This can be loosened with the correct size spanner or a pair of pliers.
• Once undone, slide the nut down the wires and over the plastic clip. (you may need to turn the clip on its side to do this.
• Once the nut is off, the whole socket can be pushed out from the back of the shell and removed.
• The next thing to find out is what type of charging socket you have as there are two kinds used in .Hoverboard  Please see the pictures below and if you need us to send out a new socket, let us know if it is socket A or socket B.
• Once you have the correct socket, just fit it using the above instructions in reverse and re-seat the board cover. Remember the Self tapping screws (pointed) go in the two holes closest to the center of the board and the two holes closest to the wheels. The other screws (not pointed) go in the remaining holes.